Privacy Policies

Cell Phones
Cell phone service in Groveland and Yosemite is very limited across all carriers. To assist our guests, Serenite Hotels offers free long-distance calls to anywhere in the USA. For international calls, we recommend purchasing a calling card.

Reservations
An advance deposit equal to your first night's stay plus tax will be charged at the time of booking. The balance for additional nights will be billed upon your arrival.

Cancellations & Changes
We understand that travel plans can change. If you need to modify or cancel your reservation, please notify us at least 7 days prior to your arrival to avoid forfeiting your deposit. A $30.00 processing fee per hotel room will apply to all cancellations made directly through Serenite Hotels.
For cancellations made less than 7 days before arrival, the deposit will be non-refundable.
If your reservation was made through a third-party platform (Expedia, Booking.com, Airbnb, etc.), you are responsible for adhering to the cancellation policies outlined by the respective provider.

Check-in & Check-out Times
Check-in: Between 4:00 PM and 9:00 PM. If you plan to arrive later, please inform us in advance so we can arrange after-hours access.
Check-out: By 11:00 AM.

Parking
Complimentary guest parking is available.

Lost & Found
If you forget or misplace an item during your stay, please contact us. If found, we will gladly return it to you for the cost of postage plus a $10 handling fee.

Occupancy
Room rates are based on standard occupancy. Additional guests over the age of 2 will incur a $20.00 per person, per night charge.

Room Selection
We make every effort to honor your chosen room. However, in rare instances, we may need to reassign accommodations. If this occurs, you will receive a room of equal size, price, and amenities—or a complimentary upgrade when available.

Privacy Policy
Serenite Hotels collects email addresses to facilitate reservations and to inform guests of special offers through our monthly newsletter. We do not sell or share guest information with third parties.

Smoking Policy
Smoking is strictly prohibited in the hotel, restaurant, guest rooms, and within 20 feet of any operable doors or windows. Failure to comply will result in a $250 cleaning fee.

Damages
Guests will be held responsible for any damages or missing items discovered during their stay.

Pet Policy
We understand that pets are part of the family. Please discuss your pet accommodations with us in advance, as we offer limited pet-friendly rooms. A $20 per night, per pet fee applies.
Registered service animals are welcome in all rooms at no additional charge.
Emotional support animals are not classified as service animals under California law (except in San Francisco) and are subject to standard pet fees.

Information Collection & Use
Our primary reason for collecting personal information is to ensure a seamless reservation experience. We only collect essential data necessary for this purpose. Personally identifiable information will never be disclosed, sold, or shared unless specifically requested by you.

We may use your personal information to:

• Respond to reservation and travel-related inquiries.
• Send travel notifications, confirmations, and updates.
• Manage billing and account details.
• Provide personalized communication based on your preferences.

Disclosure of Personal Information
We will only share your information under the following circumstances:

• Legal Requirements – If requested by law enforcement, government agencies, or via a subpoena, court order, or other legal process.
• Fraud & Security – To investigate or prevent illegal activities, or to protect the rights, property, and safety of Serenite Hotels, our guests, and others.
• Business Transactions – In case of mergers, acquisitions, or business restructuring, where successor entities may gain access to guest information.
• Once shared with a third party, your personal data will be governed by that entity’s privacy policy, and Serenite Hotels will not be responsible for its use.

Cookies & Tracking Technologies
Serenite Hotels utilizes cookies to enhance your browsing experience, personalize content, and offer tailored services. These cookies do not reveal personal information unless you choose to provide it (e.g., by registering on our website).

You may configure your browser settings to notify you when cookies are used or disable them entirely. However, disabling cookies may limit access to certain features of our website.

Log Files & Aggregated Data
Like most websites, we collect log data such as:

• IP addresses
• Browser types
• Internet Service Provider (ISP) details
• User activity trends

This data is used to analyze website traffic patterns and improve functionality. Aggregated data is anonymous and does not contain personally identifiable information.

Security Measures
At Serenite Hotels, we take data protection seriously. All online reservations are secured using SSL encryption, ensuring that personal details—such as credit card numbers—are safeguarded against unauthorized access.

Your Consent to Our Privacy Policy
By providing your personal information, you consent to the collection, use, and disclosure practices outlined in this policy. If you do not agree with these terms, please refrain from using our website or submitting personal data.

Special Notice for International Users
Our website is hosted in the United States. If you are accessing it from outside the U.S., please note that by using this website, you consent to your data being transferred to and processed in the United States, subject to U.S. privacy laws.

California Privacy Rights
Under California Civil Code Section 1798.83, California residents may request details regarding Serenite Hotels' disclosure of personal information for direct marketing purposes. To submit a request, please contact us in writing.

Website Accessibility Statement
Serenite Hotels is committed to ensuring our website is accessible to all guests, including those with disabilities. We strive to meet Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standards.
Our website has been tested using accessibility audit tools such as:
Achecker.ca
Google Chrome Accessibility Audit
Additionally, we have optimized navigation for keyboard-only users and screen readers.

If you experience difficulty accessing any part of our website or need assistance with online bookings, please contact us, and we will gladly assist you.

We continually work to enhance website accessibility and welcome feedback to improve user experience.